Zype Status

All Systems Operational

Admin Platform Operational

API Operational

Player Operational

VOD Transcoder Operational

Analytics (API & Dashboard) Operational

Playout Operational

Playout Analytics API Operational

Embeddable Widgets Operational

Webhook Service Operational

Consumer Login (OAuth) Operational

Third-Party Video Source Importer Operational

Live Encoder Manager Operational

Live Archiver Operational

RSS Feeds Operational

Ad Bridge Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Jun 4, 2020

No incidents reported today.

Jun 3, 2020

Maintenance Period 6/3

Completed - The scheduled maintenance has been completed.
Jun 3, 17:00 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 3, 12:00 EDT

Scheduled - This afternoon, we will be deploying performance enhancements to the list playlist videos API endpoint. There is no downtime expected during this deployment.
Jun 3, 10:05 EDT

Jun 2, 2020

No incidents reported.

Jun 1, 2020

No incidents reported.

May 31, 2020

No incidents reported.

May 30, 2020

No incidents reported.

May 29, 2020

No incidents reported.

May 28, 2020

No incidents reported.

May 27, 2020

Ad System Deployment

Completed - The scheduled maintenance has been completed.
May 27, 12:30 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 27, 10:30 EDT

Scheduled - Tomorrow morning, 5/27 at 10:30 AM EST, we will be deploying a fix to our ad system. This deployment fixes a CORS error displayed in the console when making requests. There is no downtime expected during this deployment.

Please reach out to support@zype.com if you have any questions.
May 26, 16:48 EDT

Consumer Login (OAuth) API Endpoint Enhancement

Completed - The scheduled maintenance has been completed.
May 27, 11:30 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 27, 09:30 EDT

Scheduled - This morning, we are deploying an enhancement to our consumer login (OAuth) API endpoint. This enhancement is enabling phone numbers as a valid username field entry if using the custom SSO feature.
May 27, 09:22 EDT

May 26, 2020

No incidents reported.

May 25, 2020

Database Upgrade

Completed - The scheduled maintenance has been completed.
May 25, 12:56 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 25, 12:28 EDT

Scheduled - This afternoon we are deploying an emergency database failover due to increased errors. During these failovers, you may see failed requests. These requests should be successful upon page refresh.
May 25, 12:27 EDT

May 24, 2020

No incidents reported.

May 23, 2020

No incidents reported.

May 22, 2020

No incidents reported.

May 21, 2020

Delayed Transcode Times 5/21

Resolved - The queue backlog has cleared, and all transcode jobs are in progress. If you experience any issues with videos uploaded during this time, please reach out to support@zype.com and we will help get them processed.
May 21, 15:39 EDT

Identified - We're currently experiencing delayed transcode times. We have identified the root causes, and are implementing temporary updates to process these uploads and transcodes faster.
May 21, 12:42 EDT