Oct 26, 13:55 EDT
We have seen performance stabilize on VOD delivery as the deployment reaches each CDN endpoint. We will continue monitoring and will provide a post mortem on this incident.
Oct 23, 19:50 EDT
As the deployment is updating across CDN nodes, we're seeing performance improve across all endpoints.
Oct 23, 18:37 EDT
A fix has been deployed and is propagating across all requests. We are seeing VOD delivery stabilize and are monitoring the results.
If a consumer has issues persist, their requests may be cached with bad request data. To reset that, they should hard refresh their browser by navigating to the refresh option in their browser and selecting "Empty cache and Hard Reload". Over time, cache will be reset automatically.
Oct 23, 17:08 EDT
We have deployed an update to mitigate the issue. This update will take around 45 minutes to fully propagate. We will be monitoring the results as this is rolled out.
Oct 23, 16:17 EDT
Our team is actively working on deploying a solution that resolves the issue.
Oct 23, 16:10 EDT
Our engineers are continuing to work on resolving this issue.
Oct 23, 14:54 EDT
We are continuing to work on a fix for this issue.
Oct 23, 13:52 EDT
We have identified that this issue is only impacting streaming VOD on Google Chrome. The issue is not prevalent in other browsers.
Oct 23, 12:33 EDT
Our engineers are actively investigating an issue with VOD content delivery. We're reporting intermittent loading issues at this time.
Oct 23, 11:21 EDT