Zype Status

All Systems Operational

Admin Platform Operational

API Operational

Player Operational

VOD Transcoder Operational

Content Delivery Operational

Analytics (API & Dashboard) Operational

Playout Operational

Playout Analytics API Operational

Embeddable Widgets Operational

Webhook Service Operational

Consumer Login (OAuth) Operational

Third-Party Video Source Importer Operational

Live Encoder Manager Operational

Live Archiver Operational

RSS Feeds Operational

Upload API Operational

Ad Bridge Operational

Manifest Bridge Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Scheduled Maintenance

11/3 Platform Maintenance: Playlist Embeds Nov 3, 09:00-10:00 EDT

Update - We are postponing all maintenance until next Wednesday, 11/3.
Oct 25, 16:41 EDT

Update - We are rescheduling this maintenance for tomorrow morning.
Oct 25, 08:59 EDT

Scheduled - On Monday, 10/25 at 9:00 am Eastern, we will be deploying a performance improvement to playlist embeds. There is no functionality change to playlist embeds as part of this improvement, and there is no downtime expected during this maintenance period.
Oct 22, 13:55 EDT

Enhanced VOD Manifest Security Deployment: 11/3 Nov 3, 10:00-12:00 EDT

Update - We are postponing all maintenance until next Wednesday, 11/3.
Oct 25, 16:39 EDT

Update - We are rescheduling this maintenance for tomorrow morning.
Oct 25, 09:00 EDT

Scheduled - Next Monday, 10/25, at 10:00 AM Eastern, we will be rolling out enhanced security features to our VOD manifest service. This provides additional security checks on manifest URLs requested by Zype players. There is no downtime expected during this maintenance period.

If you are requesting Zype's VOD manifests directly, you may need to make updates to your implementation. We have documentation in our help center on how to properly request a video player and retrieve a manifest for proper playback:

https://support.zype.com/hc/en-us/articles/4407264406679-How-to-Request-a-Video-Player

If you have any questions or concerns, please reach out to support@zype.com prior to 10/25 and we will work with you to ensure no playback issues.
Oct 18, 12:45 EDT

Past Incidents

Oct 27, 2021

No incidents reported today.

Oct 26, 2021

No incidents reported.

Oct 25, 2021

No incidents reported.

Oct 24, 2021

No incidents reported.

Oct 23, 2021

VOD Delivery Issue Identified

Postmortem - Read details
Oct 26, 13:55 EDT

Resolved - We have seen performance stabilize on VOD delivery as the deployment reaches each CDN endpoint. We will continue monitoring and will provide a post mortem on this incident.
Oct 23, 19:50 EDT

Update - As the deployment is updating across CDN nodes, we're seeing performance improve across all endpoints.
Oct 23, 18:37 EDT

Monitoring - A fix has been deployed and is propagating across all requests. We are seeing VOD delivery stabilize and are monitoring the results.

If a consumer has issues persist, their requests may be cached with bad request data. To reset that, they should hard refresh their browser by navigating to the refresh option in their browser and selecting "Empty cache and Hard Reload". Over time, cache will be reset automatically.
Oct 23, 17:08 EDT

Update - We have deployed an update to mitigate the issue. This update will take around 45 minutes to fully propagate. We will be monitoring the results as this is rolled out.
Oct 23, 16:17 EDT

Update - Our team is actively working on deploying a solution that resolves the issue.
Oct 23, 16:10 EDT

Update - Our engineers are continuing to work on resolving this issue.
Oct 23, 14:54 EDT

Update - We are continuing to work on a fix for this issue.
Oct 23, 13:52 EDT

Update - We have identified that this issue is only impacting streaming VOD on Google Chrome. The issue is not prevalent in other browsers.
Oct 23, 12:33 EDT

Identified - Our engineers are actively investigating an issue with VOD content delivery. We're reporting intermittent loading issues at this time.
Oct 23, 11:21 EDT

Oct 22, 2021

Elevated CDN Response Times

Resolved - We have seen CDN performance stabilize at this time.
Oct 22, 19:30 EDT

Monitoring - Over the last 30 minutes, we have seen significant improvement to VOD CDN performance. We are continuing to monitor the status.
Oct 22, 17:24 EDT

Investigating - We have identified an issue showing elevated response time from our VOD CDN. This has been escalated and is being actively investigated.
Oct 22, 16:37 EDT

Oct 21, 2021

API Performance Improvement Deployment: 10/21

Completed - The scheduled maintenance has been completed.
Oct 21, 10:30 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 21, 09:32 EDT

Scheduled - On Thursday, 10/21, at 9:30 AM Eastern, we will be deploying a performance improvement to the videos and playlists APIs. This update is focused around syncing custom thumbnails when thumbnail updates are made to a video or playlist via API. There is no downtime expected during this maintenance period.

As part of this update, there will be a change to the sync process that occurs when updating video or playlist custom thumbnails via API. Once you update the custom thumbnail, it will trigger the sync process and the thumbnail will be updated in 20-30 seconds. This does not require you to make any updates to your process for uploading custom thumbnails, and will be reflected in our documentation. This does not impact custom thumbnail updates made via the admin dashboard.

If you have any questions, please reach out to support@zype.com.
Oct 20, 09:11 EDT

Oct 20, 2021

No incidents reported.

Oct 19, 2021

No incidents reported.

Oct 18, 2021

No incidents reported.

Oct 17, 2021

No incidents reported.

Oct 16, 2021

No incidents reported.

Oct 15, 2021

No incidents reported.

Oct 14, 2021

No incidents reported.

Oct 13, 2021

No incidents reported.