Zype Status

All Systems Operational

Admin Platform Operational

API Operational

Player Operational

VOD Transcoder Operational

Analytics (API & Dashboard) Operational

Playout Operational

Playout Analytics API Operational

Embeddable Widgets Operational

Webhook Service Operational

Consumer Login (OAuth) Operational

Third-Party Video Source Importer Operational

Live Encoder Manager Operational

Live Archiver Operational

RSS Feeds Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Mar 29, 2020

No incidents reported today.

Mar 28, 2020

API Response Times

Resolved - This incident has been resolved.
Mar 28, 10:14 EDT

Update - We are continuing to monitor for any further issues.
Mar 27, 16:33 EDT

Monitoring - We traced the slow response times back to a network connection issue with an upstream provider. We're continuing to monitor our systems, and we've seen our response times return to normal at this time.
Mar 27, 16:33 EDT

Update - We are continuing to investigate this issue.
Mar 27, 15:39 EDT

Investigating - We are currently investigating an issue causing slower API response times.
Mar 27, 15:39 EDT

Mar 26, 2020

Infrastructure Upgrades 3/26

Completed - The scheduled maintenance has been completed.
Mar 26, 14:26 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 26, 12:01 EDT

Scheduled - This afternoon, beginning at 12 pm Eastern, we will be completing an upgrade on our infrastructure. There is no expected downtime during this upgrade.

For any customers using our playout service, please read the note below specific to this service during this maintenance period:

We ask that you please refrain from creating new channels or making updates to existing playout channels, as the updates will not register during the maintenance period. Once the maintenance period is complete, you will be able to make any necessary updates! There is no expected downtime to your existing broadcasts.

As always, please reach out to support@zype.com with any questions.
Mar 26, 11:42 EDT

Mar 25, 2020

Embed Service Update: 3/25

Completed - The scheduled maintenance has been completed.
Mar 25, 10:00 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 25, 08:01 EDT

Scheduled - Tomorrow morning, 3/25, at 8:00 AM Eastern we will be deploying an update to the cookie policy on our embed service. This update is around updating the policy to meet cookie requirements that web browsers are going to begin enforcing on upcoming browser versions.

There is no downtime expected during this upgrade. Consumers who's cookies expire will be required to login again the next time they try to access a paywalled video embedded on a website.
Mar 24, 14:15 EDT

Mar 24, 2020

No incidents reported.

Mar 23, 2020

No incidents reported.

Mar 22, 2020

No incidents reported.

Mar 21, 2020

No incidents reported.

Mar 20, 2020

No incidents reported.

Mar 19, 2020

No incidents reported.

Mar 18, 2020

Playout Service Maintenance Window 3/18

Completed - The scheduled maintenance has been completed.
Mar 18, 16:00 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 18, 12:00 EDT

Scheduled - Beginning at 12:00pm Eastern today, we will be updating our playout service. This update is around optimizing our playout distribution systems.

There is no downtime expected on our playout service during this maintenance period. Please reach out to support@zype.com with any questions.
Mar 18, 09:52 EDT

Mar 17, 2020

No incidents reported.

Mar 16, 2020

No incidents reported.

Mar 15, 2020

No incidents reported.