Zype Status

All Systems Operational

Admin Platform Operational

API Operational

Player Operational

VOD Transcoder Operational

Content Delivery Operational

Analytics (API & Dashboard) Operational

Playout Operational

Playout Analytics API Operational

Embeddable Widgets Operational

Webhook Service Operational

Consumer Login (OAuth) Operational

Third-Party Video Source Importer Operational

Live Encoder Manager Operational

Live Archiver Operational

RSS Feeds Operational

Upload API Operational

Ad Bridge Operational

Manifest Bridge Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Scheduled Maintenance

Platform Maintenance 8/3 Aug 3, 07:00-10:00 EDT

On Tuesday, 8/3, we will be deploying infrastructure upgrades beginning at 7:00 AM Eastern. Intermittently throughout the maintenance period, requests to the platform may temporarily fail. If a request does fail, refreshing and making a new request should result in a successful request, and failures should not be persistent.

Of course, please reach out to support@zype.com if you need additional support.
Posted on Jul 29, 10:59 EDT

Past Incidents

Jul 29, 2021

No incidents reported today.

Jul 28, 2021

No incidents reported.

Jul 27, 2021

Cloud Encoder Management Incident

Resolved - This incident has been resolved, as we've seen service fully restored to the cloud encoder manager.
Jul 27, 13:03 EDT

Monitoring - A fix has been implemented and we're monitoring the results. At this time, we're seeing that the ability to manage cloud encoders has been restored.
Jul 27, 12:58 EDT

Update - We are actively working on addressing the root cause of the issue.
Jul 27, 12:37 EDT

Update - We are continuing to work on a fix for the issue at this time.
Jul 27, 11:07 EDT

Identified - We've identified an issue prohibiting cloud encoders from starting and stopping. We are actively working on resolving the issue. This issue is not impacting live events that are currently live, as the current state of cloud encoders that are turned on is persisting.
Jul 27, 09:13 EDT

Jul 26, 2021

No incidents reported.

Jul 25, 2021

No incidents reported.

Jul 24, 2021

No incidents reported.

Jul 23, 2021

No incidents reported.

Jul 22, 2021

No incidents reported.

Jul 21, 2021

No incidents reported.

Jul 20, 2021

No incidents reported.

Jul 19, 2021

Continued Platform Maintenance 7/19

Completed - The scheduled maintenance has been completed.
Jul 19, 12:30 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 19, 12:01 EDT

Scheduled - This afternoon, beginning at 12:00 PM Eastern, we will be completing general platform maintenance on our content delivery network. This is a continuation of the maintenance that occurred on 7/16, and there is no downtime expected during this maintenance period.
Jul 19, 11:52 EDT

Jul 18, 2021

No incidents reported.

Jul 17, 2021

No incidents reported.

Jul 16, 2021

Continued Platform Maintenance 7/16

Completed - The scheduled maintenance has been completed.
Jul 16, 12:00 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 16, 11:01 EDT

Scheduled - This morning, beginning at 11:00 AM Eastern, we will be completing general platform maintenance on our content delivery network. This is a continuation of the maintenance that occurred on 7/15, and there is no downtime expected during this maintenance period.
Jul 16, 10:32 EDT

Jul 15, 2021

Platform Maintenance 7/15

Completed - The scheduled maintenance has been completed.
Jul 15, 16:00 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 15, 12:03 EDT

Scheduled - This afternoon, beginning at 12:00 PM Eastern, we will be completing general platform maintenance on our content delivery network. This is a continuation of the maintenance that occurred on 7/13, and there is no downtime expected during this maintenance period.
Jul 15, 11:33 EDT