All Systems Operational
Admin Platform Operational
API Operational
Player Operational
VOD Transcoder Operational
Analytics (API & Dashboard) Operational
Playout Operational
Playout Analytics API Operational
Embeddable Widgets Operational
Webhook Service Operational
Consumer Login (OAuth) Operational
Third-Party Video Source Importer Operational
Live Encoder Manager Operational
Live Archiver Operational
RSS Feeds Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Mar 29, 2020

No incidents reported today.

Mar 28, 2020
Resolved - This incident has been resolved.
Mar 28, 10:14 EDT
Update - We are continuing to monitor for any further issues.
Mar 27, 16:33 EDT
Monitoring - We traced the slow response times back to a network connection issue with an upstream provider. We're continuing to monitor our systems, and we've seen our response times return to normal at this time.
Mar 27, 16:33 EDT
Update - We are continuing to investigate this issue.
Mar 27, 15:39 EDT
Investigating - We are currently investigating an issue causing slower API response times.
Mar 27, 15:39 EDT
Mar 26, 2020
Completed - The scheduled maintenance has been completed.
Mar 26, 14:26 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 26, 12:01 EDT
Scheduled - This afternoon, beginning at 12 pm Eastern, we will be completing an upgrade on our infrastructure. There is no expected downtime during this upgrade.

For any customers using our playout service, please read the note below specific to this service during this maintenance period:

We ask that you please refrain from creating new channels or making updates to existing playout channels, as the updates will not register during the maintenance period. Once the maintenance period is complete, you will be able to make any necessary updates! There is no expected downtime to your existing broadcasts.

As always, please reach out to support@zype.com with any questions.
Mar 26, 11:42 EDT
Mar 25, 2020
Completed - The scheduled maintenance has been completed.
Mar 25, 10:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 25, 08:01 EDT
Scheduled - Tomorrow morning, 3/25, at 8:00 AM Eastern we will be deploying an update to the cookie policy on our embed service. This update is around updating the policy to meet cookie requirements that web browsers are going to begin enforcing on upcoming browser versions.

There is no downtime expected during this upgrade. Consumers who's cookies expire will be required to login again the next time they try to access a paywalled video embedded on a website.
Mar 24, 14:15 EDT
Mar 24, 2020

No incidents reported.

Mar 23, 2020

No incidents reported.

Mar 22, 2020

No incidents reported.

Mar 21, 2020

No incidents reported.

Mar 20, 2020

No incidents reported.

Mar 19, 2020

No incidents reported.

Mar 18, 2020
Completed - The scheduled maintenance has been completed.
Mar 18, 16:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 18, 12:00 EDT
Scheduled - Beginning at 12:00pm Eastern today, we will be updating our playout service. This update is around optimizing our playout distribution systems.

There is no downtime expected on our playout service during this maintenance period. Please reach out to support@zype.com with any questions.
Mar 18, 09:52 EDT
Mar 17, 2020

No incidents reported.

Mar 16, 2020

No incidents reported.

Mar 15, 2020

No incidents reported.