Platform and API Outage

Incident Report for Zype

Postmortem

We experienced a platform outage from at 11:00-11:30 AM EST this morning. We apologize for any inconvenience this may have caused, and are seeing stability across the platform at this time.

Our primary data cache system experienced a failure causing multiple applications to become near-unresponsive. During the time the systems replaced and redirected the requests to that node, the platform experienced a significant lag in responsiveness. No data was lost during this outage.

If you have any further questions, please reach out to us at support@zype.com.

Posted Oct 21, 2018 - 12:08 EDT

Resolved

Performance has been restored and we're seeing stability across the platform.

Posted Oct 21, 2018 - 11:38 EDT

Update

We are continuing to monitor for any further issues.

Posted Oct 21, 2018 - 11:36 EDT

Monitoring

We identified the root cause of the issue and are currently seeing improvements in platform performance. We are continuing to monitor while performance is restored to 100%.

Posted Oct 21, 2018 - 11:30 EDT

Identified

The issue has been identified and a fix is being implemented.

Posted Oct 21, 2018 - 11:21 EDT

Investigating

We are currently investigating an issue impacting the Zype platform. It is impacting all components and we will post an update here shortly.

Posted Oct 21, 2018 - 11:13 EDT

This incident affected: Admin Platform, API, and Player.