Platform and API Outage
Incident Report for Zype
Postmortem

We experienced a platform outage from at 11:00-11:30 AM EST this morning. We apologize for any inconvenience this may have caused, and are seeing stability across the platform at this time.

Our primary data cache system experienced a failure causing multiple applications to become near-unresponsive. During the time the systems replaced and redirected the requests to that node, the platform experienced a significant lag in responsiveness. No data was lost during this outage.

If you have any further questions, please reach out to us at support@zype.com.

Posted 23 days ago. Oct 21, 2018 - 12:08 EDT

Resolved
Performance has been restored and we're seeing stability across the platform.
Posted 23 days ago. Oct 21, 2018 - 11:38 EDT
Update
We are continuing to monitor for any further issues.
Posted 23 days ago. Oct 21, 2018 - 11:36 EDT
Monitoring
We identified the root cause of the issue and are currently seeing improvements in platform performance. We are continuing to monitor while performance is restored to 100%.
Posted 23 days ago. Oct 21, 2018 - 11:30 EDT
Identified
The issue has been identified and a fix is being implemented.
Posted 23 days ago. Oct 21, 2018 - 11:21 EDT
Investigating
We are currently investigating an issue impacting the Zype platform. It is impacting all components and we will post an update here shortly.
Posted 23 days ago. Oct 21, 2018 - 11:13 EDT
This incident affected: API, Management Portal, and Web Video Player.